14/05 Neyaz Abbas
VP - Operations & Delivery at Shell Info Technologies Pvt Ltd

Views:599 Applications:114 Rec. Actions:Recruiter Actions:71

Assistant Vice President - Quality & Training - Telecom (13-18 yrs)

Lucknow/UP Job Code: 697663

- Lead the Training & Quality function for a large Telecom client with end to end accountability

- Devise the account training strategy, oversee its implementation and assess its outcomes

- Identify training and developmental needs and drive suitable training initiatives that build loyalty to the account and organization

- To maintain the Performance Efficiency Indicator metrics

- Smooth and timely roll out and implementation of all quality processes and guidelines

- Ensure satisfactory results in internal, external and client audits and timely closure of all observations with concrete corrective action plans

- To initiate process improvement ideas and mentor projects, generating revenue and impacting various financial levers of the business

- Conducting internal process audits & process reviews for ensuring strict adherence to the process Parameters/systems as per defined guidelines

- Work in alignment with operations maintaining the Separation of Duty

- Actively align and be part of the some of the key organizational projects

- Active engagement in all governance and leadership calls

- All client deliverable to be completed timely and to provide recommendations and process improvement ideas

- Process Mapping, Dashboards and Presentations

Women-friendly workplace:

Maternity and Paternity Benefits

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