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25/01 Ritu Singh
Consultant at Lighthouse Partners

Views:4218 Applications:282 Rec. Actions:Recruiter Actions:61

Assistant Vice President - P&L/Operations - Retail/Shopping Center (10-16 yrs)

Chennai Job Code: 657776

Job Purpose: 

The Center Head will be responsible for P & L management, strategizing, branding and positioning of the Shopping Centre (Retail Vertical); providing leadership and setting targets in line with the Clients Visions and Mission ensuring the long term business goals are achieved.

Principal Accountability: 

Accountability /Supporting Actions: 

A - Budgeting (planning & administration) and setting policies & procedures

- Forecasting financial operating budgets for shopping center (Retail Vertical) and ensure the set operating budgets are met;

- Maximizing EBITDA through a deliberate process of increasing all potential income sources, while controlling expenses;

- Oversee the Heads of Department to formulate an overall plan and strategies for all departments with an aim to achieve the set objectives / business plan.

- Lead the mall management team via executing and coordinating sound strategies towards achieving the budgets;

- Ensure the mall management SOPs are in place and the guidelines are adhered by all the departments;

- Ensuring the reporting and escalation matrix is in place and adhered to;

B - Revenue Management and Branding & positioning

- Responsible for P&L management;

- Develop leasing plan and to identify new clients and negotiate with prospective tenants to maximize income in line with the business plan;

- Ensure proper tenant mix and zoning within the shopping centre in line with business strategy and market demand

- Negotiations of leases both new and renewals across all categories including: Anchors, line units, F&B and leisure;

- Advise Management on current and future retails trends, including new concepts and quality tenants;

- Conceptualize annual events and promotions and oversee their execution to increase footfall at the shopping center.

- Work closely with the Marketing and communication team (Marcom) to create marketing plans and set objectives, plans, and specific activities to be pursued;

- Ensure that the implementation of Marcom policies, programs and activities is in line with corporate strategies to maximize return or profit;

- Lead and guide the Marcom team to ensure successful leasing of promotional spaces to garner revenue; Lead the Marcom team to develop and implement communications and media strategies that successfully communicate information and key messages to the shoppers;

- Develop and upkeep the corporate mall identity - ensure adherences to corporate brand guidelines;

- Develop and oversee implementation of ATL, BTL, TTL, Guerilla marketing campaigns and brand strategies to achieve marketing revenue targets and create VR brand visibility;

- Oversee shopping center's awareness through advertising, promotions, website, visual merchandising, magazine, newsletter, direct and special media in order to enhance the branding and positioning of the shopping center;

C - Operations Management

- Prepare plans and schedules for regular and periodic maintenance in conjunction with relevant department heads and follow up on quality and execution;

- Work closely with the Operations team to ensure building facilities engineering and conservancy services such as maintenance works, security, housekeeping, landscaping and car park are coordinated effectively;

- Perform routine inspection of the shopping centre to ensure that the day to day operations of mall are well monitored and taken care of;

- Drive the implementation of the Asset Enhance Initiatives (AEI).

- Follow legal procedures with respect to mall operations and tenant interactions;

- Oversee compliance (electrical inspectorate, lifts inspections, pollution control, water, waste management, fire inspections, property tax etc.) and liaison with civic agencies to ensure smooth operations of facilities;

D - Coordination and management of functions

- Manage, supervise and direct subordinates to ensure that their respective functions are performed diligently, efficiently and effectively;

- Integrate all department functions to achieve a smooth operation;

- Develop and maintain professional standards within the Mall Management team and to maintain the integrity of all systems and reports;

- Develop and maintain close and productive working relationships among key departments in the mall;

E - Finance and HR Management

- Ensure effective execution of the financial management functions. This includes timely preparation and submission of the monthly management reports, budget forecast;

- Ensure the well facilitation and support in the running of the mall in human resource, such as manpower planning, recruitment, training, employee relations, staff welfare, compensation and benefits, discipline, etc.

F - Financial Reviews

- Monthly monitoring of tenants- rental arrears to ensure they are kept to a minimum;

- Debtors ageing analysis, budget variance analysis;

- Financial operations including budgeting, cash flow planning, feasibility studies, control of assets, budget monitoring;

G - Relationship Management

- Maintain effective relationship with government and other agencies for obtaining various clearances, approvals;

- Develop and maintain a long term beneficial relationship with all existing tenants a to ensure continued and future business;

- To ensure smooth and positive relationship with the tenants, suppliers and contractors;

- Resolves complaints and demands of tenants and work to remove the causes of the complaint and respond to their requests within the legal and contractual obligations;

- Oversee / hold vendor / tenant meeting at regular intervals;

MIS, Reporting - Budget planning and impact analysis

- Budget management of campaigns in line with overall marketing budget and event wise ROI analysis;

- Analysis of the efficacy of the marketing programme;

- Prepare weekly and monthly reports on budgets, revenue and other relevant details;

- Monthly / quarterly presentation to the management on overall mall management;

Team Management - Ensure effective execution of the team members KRAs / KPIs;

- Provide timely resolution / guidance when required;

- Establish rapport with subordinates, create and maintain department morale and build team efforts to achieve excellent results.

- Ensure good team discipline in terms of adherence to company's policies, attendance as well as punctuality.

H - Team and Self-Development

- Ensure timely updation of the required skills;

- Attending relevant forums / seminar for market updates / intelligence;

3) Competencies & Soft Skills

Leadership Skills

- Possess decision making abilities to achieve the organization's objectives

- Aptitude to adapt / flair to embrace change / learning agility

- Confident and self-assured Leader

- Enjoy credibility to positively influence others

- Impeccable integrity and high personal ethics.

Analytical Skills

- Have strong analytical and problem-solving skills

- Entrepreneurial, be a self-starter with high-energy levels

- Possess strategic thinking skills to conceptualize and promote Finance best practices

- Result orientated and able to focus on team priorities and change management

Working Style

- Have the ability to collaborate across multiple stakeholders and be comfortable in a

- matrix reporting structure

- Agility

- Strong interpersonal skills

Communication Skills

- Have strong verbal and written communications skill

- Possess excellent presentation skills

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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