- Prioritization of orders and fulfilling them on time as per requested ship date (RSDD) without escalations.
- Implement processes which reduce partial shipment.
- Coordinate with logistics team to ensure on time pick up of shipment and use the correct mode of conveyance.
- Drive improvement in key SCM/OM metric - SCOT%, OTD%, In region network health%/OOP%, Supplier performance, forecasting accuracy, MAPE, Order fill rate etc.
- Should be able to advise planning and forecasting teams on bottle necks and gaps which adversely impact order fulfillment on time.
- Drive reduction in Backlog orders through process improvements as well as by working closely with planning team.
- Track and improve order entry time to drive improvement in overall OTD.
Essential skills :
- A proven track record in supply chain management with specialization in order management/fulfillment, in an outsourced environment.
- Direct exposure to clients in the Hi Tech industry - eg consumer electronics, Office Electronic Products etc
- Candidate should have worked in SCM/OM roles for at least 8-12 years in outsourced environment. Overall experience of 15+ years
- The candidate should be proficient in the use of ERP (SAP & Oracle), support tools and Microsoft Office software suite.
- Candidate should be able to work with multiple clients and build strong relationships.
- Candidate should have managed large teams for at least 5-8 years.
- Knowledge on Digital tools that are applicable to OM domain would be an added advantage.
- Exposure into forecasting, planning and inventory management would be preferable.
- Certification in Lean Six Sigma would be a big advantage.
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