Assistant Vice President - Operations - BPO

AVP Operations - BPO - First Division Throught

Qualification :

- BE/BTech+MBA

Prior Work Experience :

- Minimum 10-12 years of relevant experience in Operations with service industry preferably banking backoffice, Insurance backoffice or in an International BPO (Voice & Data)

- At least 2-3 years experience of leading large operations team of about 500 people

- Green Belt or Black Belt preferred with experience in managing operational quality

Key Responsibilities :

- Manage Operations of 250 to 400 people strong Operation Centre based out of Bangalore & other centres as assigned from time to time

- Responsibility of performance & productivity of all the processes & Client Operations running out of the Centre

- Work closely with senior leaders to create annual plan for operations budget, manpower planning and cost saving initiatives

- Drive all the key functions effectively with constant focus on innovation & reengineering of existing processes to make them more efficient

- To be responsible for overall performance, cost and delivery of operations

- Participate actively in analysis of complex issues & creation of solutions along with Senior Management team & other stakeholders

- Work with the Team Leaders to manage and support workloads and escalate issues wherever necessary to avoid failures

- Lead and nurture the operations team by monitoring performance on an ongoing basis and ensuring continuous development of the team

- Responsibility for hiring, training & retention of people hired in the Bangalore centre

- Have administrative reporting of all the support functions operating at the Centre e.g. HR, Finance, IT etc.

Key Skills :

- Planning and Organizing

- Analysis of problems and make decisions on solutions

- Leadership and people management Skills

- Problem Solving and Analytical Thinking

- Client Management

- Ability to work in dynamic environment, multi-task & meet deadlines

- A clear focus on high quality and performance targets

About AuthBridge :

AuthBridge is a leading provider of platforms and solution that enable trust for more than 1200 client organizations. We provide a range of solutions & services in 2 categories :

1. Workforce Solutions like Employee Background Screening, Instant Identity checks, Leadership Background Screening etc and

2. Business Solutions like Vendor Due Diligence, KYC, Investment Risk Due Diligence on the other.

We deliver using various proprietary platforms and databases and are known in the industry for our innovation led approach to this business. Owing to this, we are the fastest growing company in the HRTech and RegTech spaces in India.

Purpose of the Role :

- Responsible to Design and implement the operations strategy to maximize productivity and hence profitability of the organization

- Lead the entire operations and customer service delivery processes of the company with end to end delivery of required parameters within defined TATs