Role : AVP - Operation ( International Travel Process) - BPO / ITeS / KPO

Location : Gurgaon

- As part of the senior management team you lead a team of operational leaders.

- You are customer & client facing & strive to deliver excellent customer experience

- You will drive continuous improvement experiments through your team & harvest ideas

- You will manage costs & profitability through all available commercial levers

- You will develop your people through effective coaching, performance management & drive a recognition culture

- You will support your operations colleagues to exceed client expectations on all levels at all times

- You will have robust & performance & behavioral conversations

- You drive compliance in everything you do You are emotionally aware of yourself & others. - You handle your interactions with authenticity, empathy & professionalism

Educational Qualification & Work Experience :

- PG / Graduate with 12+yrs experience of which min. 2 +years in an operation manager or 1 year as Sr Operation Manager role managing a span of min 40-50 full time employees

- Travel Industry Experience (preferred)

- Polished delivery: Fluent and comprehension in English with excellent command on verbal and written English, and can hold conversation with foreign clients

- Command on MS Office tools such as MS Work, MS Excel, etc. and basic internet and web based application skills

- Proficiency in multi system environment

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