Assistant Vice President - Life Insurance/Annuity/Retirals Process - ITeS/BPO (12-25 yrs)
AVP - US Life Insurance, Annuity & Retirals - ITES/BPO
Roles & Responsibilities:
- Identify process risks &conduct regular forecast vs incoming vs completion analysis.
- Conduct performance review of the span, create plan of action for deficit if any and track for closure
- Daily staffing planning and management of SLA's & KPI's
- Ensure weekly basis highs and lows are highlighted and zero surprise framework implemented.
- Developing relationships with client stakeholders- should highlight challenges due to process design and controllable challenges.
- Managing People Issues & Escalations
- Drive process improvements and ideation and probable automation opportunity, manage quality, controls, risk & compliance aspect for the deal and deliver Transitions smoothly
- Plan & coordinate requirements of scheduling, training, recruitment, Capacity & Seat Utilization etc
- Ensure data management governance is followed and review of MI, analysis, and improvement plans
Key Requirements:
- Should come with 13+ years of Life & Annuity operations exp with Life Underwriting Support/ Group Retirements/Individual Retirements exp.
- Should have understanding of E2E Life Insurance cycle & Retirements (Benefit Administration - Direct Benefits and Contributions) - Pensions administration)
- Should have experience of Policy Administration - Financial and Non-Financial Changes i.e., Change of address, Preparation and Changes of documents, Printing of Files, Changes in Billing system, Change of Beneficiaries, Name Insured Changes, Certificates, Pensions and Contributions administration etc.
- Should exp of New business Billing & Enrolments operations, Exp in Life Underwriting, Issuance, Renewals or Re-Insurance business
- Certifications: Loma or III Associate Certifications preferred
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.