Assistant Vice President - Life Insurance/Annuity/Retirals Process - ITeS/BPO

AVP - US Life Insurance, Annuity & Retirals - ITES/BPO

Roles & Responsibilities:

- Identify process risks &conduct regular forecast vs incoming vs completion analysis.

- Conduct performance review of the span, create plan of action for deficit if any and track for closure

- Daily staffing planning and management of SLA's & KPI's

- Ensure weekly basis highs and lows are highlighted and zero surprise framework implemented.

- Developing relationships with client stakeholders- should highlight challenges due to process design and controllable challenges.

- Managing People Issues & Escalations

- Drive process improvements and ideation and probable automation opportunity, manage quality, controls, risk & compliance aspect for the deal and deliver Transitions smoothly

- Plan & coordinate requirements of scheduling, training, recruitment, Capacity & Seat Utilization etc

- Ensure data management governance is followed and review of MI, analysis, and improvement plans

Key Requirements:

- Should come with 13+ years of Life & Annuity operations exp with Life Underwriting Support/ Group Retirements/Individual Retirements exp.

- Should have understanding of E2E Life Insurance cycle & Retirements (Benefit Administration - Direct Benefits and Contributions) - Pensions administration)

- Should have experience of Policy Administration - Financial and Non-Financial Changes i.e., Change of address, Preparation and Changes of documents, Printing of Files, Changes in Billing system, Change of Beneficiaries, Name Insured Changes, Certificates, Pensions and Contributions administration etc.

- Should exp of New business Billing & Enrolments operations, Exp in Life Underwriting, Issuance, Renewals or Re-Insurance business

- Certifications: Loma or III Associate Certifications preferred