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27/11 Reena Gonsalves
Consultant at Innoquest Consulting

Views:5128 Applications:375 Rec. Actions:Recruiter Actions:351

Assistant Vice President/General Manager - Healthcare Business - BPO (15-18 yrs)

Bangalore Job Code: 769658

The aforesaid opportunity is with a business process management (BPM) client that focuses on back office processing, contact centers and HRO solutions.

Position : AVP/GM Healthcare (BPO) - (PMO, Strategy, Solution)

Mandatory ask for the role : 15+ years experience with 5-10 years in Project Management in US Healthcare (Clinical Operations/Payer Business) / experience in Solutions / New Business Development / Six Sigma Black Belt preferred.


Duties and responsibilities :

- Support strategic projects in healthcare with a fairly robust understanding of the healthcare industry, the competitive landscape, market drivers.

- Work with the Practice Office leader in all projects that require multiple virtual team collaboration and assist in project governance including project update process/cadence and escalates critical decisions to reach stakeholders.

- Identify areas for improvement in business processes and technology tools, across the various accounts in collaboration with the PO/ account heads.

- Assist PO in creation of collaterals across the various new product and market strategy in conjunction with the HC marketing SPOC within HGS and APH.

- Work with practice leaders and operations leaders in execution of identified projects and track ROI to client and to HGS financial metrics.

- Clarify project objectives, drive consensus and communicate plans and results to stakeholders and management in each of the projects.

- Monitor team milestone completion; identify process and operational roadblocks; owns and consults solution development with stakeholders, and escalates critical decisions to reach alignment, in consultation with the PO leader.

- Stay up-to-date on global healthcare trends impacting HGS solutions and services.

- Proactive and driven by curiosity and collaboration.

Experience :

- 5+ years in supporting US healthcare.

- 8 -10 years in supporting Improvement initiatives.

- Should have experience in Leading project improvement initiatives.

- PMO experience required.

Qualification :

- Minimum education : Bachelor's Degree, or its equivalent, in a business-related curriculum.

- Six Sigma certification preferred (Black belt).

Unique Skills :

- Excellent communication skills with ability to work across the delivery geos with varied functions and designations.

- Result driven.

- Good understanding of the competitive market in healthcare relevant benefits administration, population health management, value-based engagement and interoperability areas of development.

- Good working knowledge of fundamentals of technological advancements in health care IT.

- Should have leadership skills to be able to guide and navigate stakeholders in project completion.

- Excellent planning and coordination skills along with documentation ability.

- Familiar with tools and frameworks for driving projects.

- Ability to communicate and interact with leaders across geos to drive results.

Women-friendly workplace:

Maternity and Paternity Benefits

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