Assistant Vice President - Customer Experience - Financial Services - IIM/ISB/MDI/FMS

Company:

Our client a leading Financial services client in Chennai.

Accountabilites:

- Develop and execute communication and engagement programs with customers and dealers

- Establish and Enhance Omni Channel Experience for customers, dealers & Channels

- Digital Workshop and Customer Experience transformation

- Provide Digital strategy and transform Customer experience for the Customer

- Provide best in class self - service to key stakeholders - Ensure that frequently used services and queries are managed easily by stakeholders themselves through portals / apps / chatbots landscape

- Designing the process for Customer / Helpdesk support

Desired Profile :

Experience : 8 to 12 years

- MBA from Premier B - school

- Minimum 8 years- experience in Customer Service and Experience Management

- Experience in Basic Analytical Tools and Processes

- Customer In sighting Processes