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09/01 Priyadharshini J
Specialist - Leadership Hiring at Saaki & Argus Consulting

Views:1558 Applications:131 Rec. Actions:Recruiter Actions:18

Assistant Vice President - Customer Experience - Financial Services - IIM/ISB/MDI/FMS (8-15 yrs)

Chennai Job Code: 529054

Company:

Our client a leading Financial services client in Chennai.

Accountabilites:

- Develop and execute communication and engagement programs with customers and dealers

- Establish and Enhance Omni Channel Experience for customers, dealers & Channels

- Digital Workshop and Customer Experience transformation

- Provide Digital strategy and transform Customer experience for the Customer

- Provide best in class self - service to key stakeholders - Ensure that frequently used services and queries are managed easily by stakeholders themselves through portals / apps / chatbots landscape

- Designing the process for Customer / Helpdesk support

Desired Profile :

Experience : 8 to 12 years

- MBA from Premier B - school

- Minimum 8 years- experience in Customer Service and Experience Management

- Experience in Basic Analytical Tools and Processes

- Customer In sighting Processes

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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