Industry - Call Centre and Customer Service Skills - Customer Care, Customer Experience Job Type - Permanent Job Description - The role reports into the VP - Customer Experience and be responsible for managing the overall customer and partner support center. The role would involve managing a large team of 200 executives and build the team size as the business grows. Client Details Our client is the largest player and one of the fastest growing marketplace providing professional services in the Indian online consumer space. They are looking to bring together a better customer experience and efficiency at solving consumer problems. Description The role would report into the VP - Customer Experience and would be responsible for: - Managing the overall customer and partner support center comprising of the team of 200 members - Working towards building the processes and solutions to the issues faced by the customers - Managing the different modes like phone, email and chat (partner only) support for the overall business - Building a better customer experience through higher operations excellence and fulfillment Profile The candidate should have: - 10-14 years of experience in managing customer experience and contact centres - Managed operations and fulfillment centers as well - Worked and managed large team sizes of agents to the scale of 500 agents - Experience in different modes like phone, email and chat support Job Offer - An experience to lead the customer experience team<div> - Be a part of one of the fastest growing e-commerce business To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Anshul Kumar on +91 124 452 5414. Contact - Anshul Kumar - The Apply Button will redirect you to website. Please apply there as well. </div>

Gurgaon/Gurugram

Assistant Vice President - Customer Experience - eCommerce 

Assistant Vice President - Customer Experience - eCommerce  ,Job Description for Assistant Vice President - Customer Experience - eCommerce  in Michael Page in  Gurgaon/Gurugram for (10-15) years of experience. Apply Now!

Job Description for Assistant Vice President - Customer Experience - eCommerce  in Michael Page in  Gurgaon/Gurugram for (10-15) years of experience. Apply Now!