AVP- Business Analytics (SAS/Python)

Role: Specialized Analytics Manager

Location: Gurgaon

Time- 1 PM - 10 PM

Mode of Hire - Permanent

About us :

Analytics & Information Management is a global community that is driving data driven transformation across multiple functions with the objective to create actionable intelligence for our business leaders.

What do we Offer :

We support analytical functions across cards business of retail partner, primarily focusing on marketing analytics. Few notables among the multiple areas we work in:

- Customer lifecycle management: Design and implement strategies to improve customer experience and drive revenue, spanning across all 3 stages of customer lifecycle - acquisition, ECM and Retention

- Campaign Execution/Offer optimization: Design, test and implement innovative and customer-centric offers tailored to drive customer delight and grow engagement

- Digital: Trace customer's digital journey with Citi, design strategies to make digital experience more engaging and drive revenue through low cost digital channels

- Revenue/Financial forecasting: Design, maintain and enhance P&L forecasting for all products & portfolios, ensure strict adherence to accounting standards and accurate forecasting techniques to help product managers plan better

- In order to achieve the best in class analytical solutions across business units we use the best in class tools and technology.

Expertise Required :

- The Specialized Analytics Manager provides full leadership and supervisory responsibility.

- Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services.

- May contribute to the development of new techniques & Strategies within area of expertise.

- Excellent communication and diplomacy skills are required.

- Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets.

- Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

- Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.

Analytical Skills :

- Basic Statistics

- Hypothesis testing, A/B testing, Segmentation

- Proficient in Formulating Analytical methodology, identifying trends and patterns with data and providing actionable insights to the business stakeholders

- Ability to handle complex data and generate meaningful business insights

- Knowledge of Banking, Credit Card Industry, Marketing Analytics would be an advantage

Tools and Platforms :

- SAS, SQL

- MS Excel, PowerPoint

Soft Skills :

- Ability to identify, clearly articulate and solve complex business problems and present them to the management in a structured and simpler form

- Problem solving, root cause analysis skills required

- Ability to focus on multiple priorities and drive solutions in a fast paced working environment

- Should have excellent communication and inter-personal skills

- Strong process/project management skills

- Ability to Coach/Mentor team members

- Contribute to organizational initiatives in wide ranging areas including competency development, training, organizational building activities etc.

Educational and Experience :

- 8+ years of hands on experience in delivering Analytical solutions, with at least 1 year in Banking Industry

- MBA / Master degree in Economics / Statistics / Mathematics / Information Technology / Computer Applications / Engineering from a premier institute. BTech / B.E in Information Technology / Information Systems / Computer Applications

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