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21/01 Shubha
AVP at Zyoin Web Pvt Ltd

Views:385 Applications:120 Rec. Actions:Recruiter Actions:27

Assistant User Engagement Manager - BFS (2-8 yrs)

Bangalore Job Code: 883985

LOCATION : Bengaluru

About the role :

- Market set of products to internal users, create user-product journeys, educate users for multiple products via different communication channels

- Manage daily campaigns, our newsletters, and different campaigns from growth, product and business teams.

- Own the Email/SMS/PN communication channel and their performance. Also includes setting up/maintaining these channels technically.

- Well versed with HTML and Mobile Responsiveness of Emails to faster delivery and execution of campaigns

- Reduce CX touchpoints/calls by looking at data and proactively solving the issues being faced by the customers.

- Must be a go-getter who can work efficiently with multiple teams and deliver before deadlines.

Must Haves :

- A minimum of 2 years of work experience in CRM Channel Management or in a similar domain

- Problem-solving and analytical skills

- Strong business acumen

- Should have data-driven approach

- Thinks customer first always

- Very good team player

- Strong sense of ownership and responsibility

Good to have:

- Know-how of different financial instruments in India like Mutual Funds, Stocks etc

Women-friendly workplace:

Maternity and Paternity Benefits

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