On behalf of our client a global market leader for meeting,event and travel solutions, we are looking for an Assistant Manager - WFM - Global Support Operations for Gurgaon location. Responsibilities: - Building Capacity models, forecasting for diversified LOBs - Support queue, project management and hybrid models and regularly updating them. - Effective Business &amp; WFM consultation - Suggesting ways to improve occupancy and utilization levels for all LOBs - Stakeholder Management - Coordinate with respective Professional Services LOB heads, Financial Force Admin and Financial Force developers/ architects on the other end to gather and define requirements and test implementation in production - Working as a coordinator between Finance and Sales and representing client services, being their advocate on providing stats and related aspects on behalf of professional services group - Availability/occupancy dashboards to help manage assignments of projects in line with timeliness of deliverables and ongoing progress tracker of each project - Accountable for maintaining internal employee database, including tracking employee movement, attrition, skills, tenure and other taxonomy for the department Candidate Requirements:&nbsp; - 10-15 years Support Operations role handling workforce planning, and business reporting role at a multi-channel client services organization - Preferably from Engineering, Mathematics, Computer Science, Economics or related fields (background in mathematics and statistics assumed). - Strong MS Excel user, capable of executing complex reporting calculations; additionally, experience with a Business intelligence platform (Tableau, Domo, Birst, etc.) is an advantage - Knowledge of and hands-on experience with various workforce management techniques, including but not limited to Erlang B/C, capacity planning. Knowledge of innovative methodology is an advantage - Experience deploying a workforce management system (as a project manager or a contributor) - Go-Better, self-starter, able to work autonomously and make decisions in ambiguity - Experience administering in Financial Force/Salesforce and building reporting dashboards - Admin certification in a business system - CRM tools Salesforce preferred - Excellent communication, able to provide concise and precise answers - Experience in COPC framework is an advantage

Delhi NCR

Assistant Manager - Workforce Management - BPO 

Assistant Manager - Workforce Management - BPO  ,Job Description for Assistant Manager - Workforce Management - BPO  in Quantified HR Pvt. Ltd. in  Delhi NCR for (8-15) years of experience. Apply Now!

Job Description for Assistant Manager - Workforce Management - BPO  in Quantified HR Pvt. Ltd. in  Delhi NCR for (8-15) years of experience. Apply Now!