Assistant Manager - Training - Passenger Revenue Accounting - BPO

A leading BPO is hiring for Assistant Manager- Training / Passenger Revenue Accounting (PRA) Specialist for Mumbai -

Responsibilities-

Observe and review training delivery and coach Trainers on the same

- Manage and supervise a team of six to ten Training Specialists

- Provide tech-related coaching in aspects of conformance to curriculum and content delivery methods

- Assess, analyze, and monitor participation and class performance as measured by KPIs

- Prepare regular, accurate, and meaningful internal and external reports related to training

- Plan and plot for resources

- Prepare analysis and action plans to improve training delivery

- Develop training for all aspects of client projects including soft skills and technical skills

- Participate in routine client interaction

Qualifications:

- Graduate degree in any field

- IATA (Basic) qualification

- Excellent people management skills

- Strong communication skills

- Proficiency in Microsoft Office Suite

- Basic typing skills (30 wpm)

- Knowledge in IATA, ATPCO, and CRS