Chat

iimjobs

jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
28/09 Shelly
HR at Sigma HR

Views:74 Applications:12 Rec. Actions:Recruiter Actions:2

Assistant Manager - Scheduling - Workforce Management - Contact Center (5-9 yrs)

Gurgaon/Gurugram Job Code: 984709

Require AM- WFM For a Brand MNC

- This position will oversee a team that manages forecasting and planning for multiple geographies governed by varied regulatory requirements

- Create weekly/monthly schedules, reconcile HC, holiday planning, shrinkage assumptions with planning team/ Ops inputs for the portfolio assigned

- Create short-term forecasting based on LRF (Long range forecast) received from the planning team to be used for schedule creation

- Review and recommend shift and schedule changes based on LRFs/SRFs, intra-day volume arrival pattern, AHT trends

Qualifications:

- Overall, 5+ years of experience in WFM field with 5+ years in scheduling role in a contact center

- Well versed with Verint in scheduling, preferable. Any other scheduling tool is desirable as well

- Exposure to all domains of workforce management desirable.

Shelly
9582802755
9582802756

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.