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HR Manager at Talent Giants Consultancy Services LLP
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Assistant Manager - Quality Trainer (2-6 yrs)
What you will do:
- Build training modules in the form of presentations, SOPs, and other documents
- Conduct training sessions for customer delight agents, veterinarians, and pet behavior experts
- Certify new team members on product, process, and tool knowledge
- Teach and lead team members on processes and work toward performance improvement
- Monitor, analyze, and assess the quality of inbound calls, outbound calls, and video consultations of service providers
- Identify and rectify training gaps and address problems with the manager
- Offer alternate plans and suggestions for process improvement
What we offer:
- Competitive salaries
- A well-planned insurance cover for you and your family
- A team of smart, empathetic, and ambitious people who genuinely want to make a difference in the pet care space
- A culture of ownership and mutual care so you don't just learn, but also thrive
What we are looking for:
- Any Bachelor's or Masters's degree
- Should have brilliant verbal and written communication skills
- Proficiency in Microsoft Office Suite
- Comfortable working with Canva
- Minimum two years of experience in building content and conducting training sessions
- Past experience in working for companies that provide online healthcare
Location: Indiranagar, Bangalore (6 days working in-office)
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