Assistant Manager - Operations - Stock

Profile: Assistant Manager - Operations

Job description:

- Support the Operations Manager in overseeing daily operations.

- Manage teams to ensure efficient workflows and achievement of targets.

- Monitor operational metrics and report on performance to senior management.

- Assist in the development and implementation of operational improvements.

- Ensure compliance with company policies and industry regulations.

- Ensuring financial targets and other agreed targets are met in all departments.

- Reviewing working practices to ascertain if it is successful and if not, devise an alternative.

- Making sure SOPs are followed.

- Keeping employees motivated and organizing appropriate training.

- Ensuring the business operates within the company's mission statement.

- Investigating customer satisfaction and reporting any issues.

- Working with department heads and senior management to get the best performance from staff.

- Driving the business to increase profits.

- Working with legal departments on any matters that occur.

- Reviewing and approving equipment needs.

- Leading and managing teams to achieve operational goals.

- Demonstrating dedication and commitment to enhance operational efficiency.

- Coordinating with different departments & head office for seamless operations.

- Develop and track key performance indicators (KPIs) for support operations

- Establish and maintain quality standards for support operations.

- Should have exposure to Stock operations

- Execute and reconcile stock trades in collaboration with the trading team.

- Develop and execute plans to showcase the right products & communicate right features, price at all platforms using internal tools

- Take complete ownership of validating the task before making it live on the platform

- Own the customer experience in the category - make navigation, discovery easier to save the customer time & ease up the decision making process

- Identify the parameters customers use to make decisions and ensure catalog richness

- Interact with stakeholders effectively & ensure category tasks are executed to the best

- In case of technical issues, debug the issue in Flipkart tools, interact with central teams & solve it

- Train fellow colleagues when required

Requirements:

- Proven experience in operations management, preferably in the financial sector.

- Strong skills in team handling and leadership.