AGM - BD & Operations at Silverpeople
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Assistant Manager - Online Promotions - Customer Services (2-5 yrs)
- Evaluate impact of Promotions against desired results and provide recommendations to management.
- Devise and follow a framework which provides insights on what's working and what is not working.
- Leads and manages Promotions operations team by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
- Accomplishes goals by communicating job expectations; planning, monitoring, and appraising job results; coaching, counselling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
- Driving error free management of Promotions
- Maintains customer response operations by establishing work schedules; assigning employees; providing back-up. Maintains quality service by establishing and enforcing standards; training representatives; monitoring calls; surveying customers; evaluating outcomes.
- Creates & Maintains work process flows by coordinating information and requirements with related operational departments; participating with and providing resources to business improvement teams.
- Keeps management informed by preparing reports; making presentations; interpreting information; making recommendations.
- Contributes to team effort by accomplishing related results as needed.
- Work on Process improvement and improving operational efficiency
- Liaise with tech & business team effectively for resolution of issues/conflicts
- Work experience of at least 2 years
- Must be from a Customer Services background
- Must have experience in Coupon/ Promotional configuration (Online)
- Ability to meet tight deadlines, work under pressure and use good judgement
- Communicate effectively with team members and cross functional teams
- Analytical and should have good knowledge of Excel/PPT
- Team Management experience of at least 2 years is mandatory