Assistant Manager - Online Promotions - Customer Services

RESPONSIBILITIES :

- Evaluate impact of Promotions against desired results and provide recommendations to management.

- Devise and follow a framework which provides insights on what's working and what is not working.

- Leads and manages Promotions operations team by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.

- Accomplishes goals by communicating job expectations; planning, monitoring, and appraising job results; coaching, counselling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.

- Driving error free management of Promotions

- Maintains customer response operations by establishing work schedules; assigning employees; providing back-up. Maintains quality service by establishing and enforcing standards; training representatives; monitoring calls; surveying customers; evaluating outcomes.

- Creates & Maintains work process flows by coordinating information and requirements with related operational departments; participating with and providing resources to business improvement teams.

- Keeps management informed by preparing reports; making presentations; interpreting information; making recommendations.

- Contributes to team effort by accomplishing related results as needed.

- Work on Process improvement and improving operational efficiency

- Liaise with tech & business team effectively for resolution of issues/conflicts

ideal Candidate:

- Work experience of at least 2 years

- Must be from a Customer Services background

- Must have experience in Coupon/ Promotional configuration (Online)

- Ability to meet tight deadlines, work under pressure and use good judgement

- Communicate effectively with team members and cross functional teams

- Analytical and should have good knowledge of Excel/PPT

- Team Management experience of at least 2 years is mandatory