Assistant Manager - Mortgage Product

Client Requirements and Loan Origination:

- Ensure that the offshore team meets client requirements effectively throughout the loan origination process.

Workflow Management:

- Manage and optimize workflow to achieve key metrics such as accuracy, average handling times (AHTs), and overall service delivery improvements.

Team Training and SOP Adherence:

- Train team members on process and initiatives according to Standard Operating Procedures (SOPs) to ensure effective process implementation.

Quality Improvement:

- Review process queues regularly and initiate quality improvement plans to enhance service quality and efficiency.

Process Analysis and Improvement:

- Analyze and improve processes to better meet client needs and drive continuous improvement.

Client Interaction Management:

- Manage interactions with clients to ensure their needs and expectations are met satisfactorily.

Training and Development:

- Ensure team members have access to training and development opportunities, including cross-skilling, to enhance their skills and capabilities.

AHT Management:

- Monitor and manage Average Handling Times (AHTs) to ensure that service delivery aligns with established targets and standards.

Relevant Industry Experience:

- Proven experience in mortgage loan origination and process management, with a strong understanding of mortgage products, compliance requirements, and industry best practices.

- Leadership and Communication Skills:

- Demonstrated ability to lead and motivate a team, excellent interpersonal and communication skills, and experience managing client relationships effectively