09/05 Naini Arora
Recruitment Manager at Firstcall HResource Pvt Ltd

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Assistant Manager/Manager/Senior Manager - Quality - Black Belt - BPO/KPO (8-16 yrs)

Bangalore/Chennai Job Code: 695691

We have an urgent opportunity with one of the largest BPO/ KPO

Location: Chennai/ Bangalore

Level: Manager Quality

Experience : 8 years

Certification : Black Belt is mandate

Job Description :

- Single point of contact for Quality Support of Client Account(s)

- Ensuring Implementation of Quality Standards in the Account

- Providing High Quality Business analytics support to Management team

- Identifying improvement opportunities along with the respective SDLs and Process Head and facilitating launch of projects around these opportunities

- Leading high impact Six Sigma and Lean projects

- Mentoring Green Belts

- Exposure to Quality Management Standards e.g. ISO 9001:2000, COPC, etc

Women-friendly workplace:

Maternity and Paternity Benefits

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