Job Description

ROLE AND RESPONSIBILITIES

- Works with Ops Leads, Operations team and customers to design, implement Quality Check Policy and Process for all operational activities.

- The Digital tools adoption to ensure adherence of adoption plans to the QC framework

- Track and report adoption program status and usage status on a regular basis to leadership

- Identify potential risks to the success of a QC Process adoption and address the same energetically by involving the right partners at the right time

- Working closely with Operation and Functional Teams to identify process bottlenecks, conduct root cause analysis and implement process improvements & digital solutions across the business or organization.

- Build detailed communication plans and work with significant communication and design teams to deliver impactful creative output, and ensure timely adherence to those plans

- Work with Global QC Lead person and ensure standardization of Quality Check process implementation and improvement, digitization of QC Process.

- Work with Operation leads to improve quality of FMEA Risk and Controls for India

QUALIFICATIONS AND EDUCATION REQUIREMENTS

- Six Sigma Quality Black Belt or qualified CA with 8-12 years of experience in a similar role

- Proven analytical and quantitative skills and an ability to use hard data and metrics optimize Operations

PREFERRED SKILLS

- Proven understanding of BPO Operations concepts in area of I2P, R2R, O2C, Invoice Exceptions, Tax processes, key controls, and ability to manage a large team in a remote environment

- Exposure in a large scale, complex Retail environment with an understanding of business life cycle

- Passionate about solving problems, and tenacity to develop ideas in a fast-paced environment

- Excellent communication skills - verbal and written - ability to interact with and influence global audience

- Ability to prioritize multiple concurrent projects while still delivering timely and accurate results

- Open minded with ability to encourage people, question status quo and challenge the team to do better everyday

- Attention to detail, ability to connect the dots and ask intelligent questions

- Familiarity with latest technologies used in I2P, R2R, AR processes and application thereof will be a big plus

ADDITIONAL NOTES

- High standard of integrity, self-confidence to state and support opinions

- Flexibility in working hours, also to do extended shifts during month/quarter/year Close

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Expected CTC-

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