Assistant Manager/Manager - Fraud Investigation Operations - BPO

Job Title: Assistant Manager/Manager - Fraud Investigation Operations

Location: Chennai, India

Department: Fraud Investigation & Risk Management

Reports To: Operations Lead/Manager

Job Summary: We are seeking an experienced and certified Fraud Investigation professional to join our Fraud Investigation Operations team in Chennai. The ideal candidate will hold a CFE (Certified Fraud Examiner) certification, possess strong analytical skills, and have proven expertise in identifying and mitigating fraud risks. This role involves managing fraud investigations, implementing risk prevention strategies, and collaborating with cross-functional teams to ensure operational excellence.

Key Responsibilities :

- Lead fraud investigations for assigned cases, ensuring thorough analysis and timely resolution.

- Detect and prevent fraudulent activities through continuous monitoring and root cause analysis.

- Conduct compliance reviews and ensure adherence to regulatory requirements and company policies.

- Develop, implement, and refine fraud detection and prevention strategies.

- Collaborate with global teams and stakeholders to design effective controls and processes.

- Prepare detailed investigation reports and maintain accurate documentation of all cases.

- Utilize data-driven insights to identify patterns and trends, reducing future fraud risks.

- Train and mentor team members on fraud identification, investigation techniques, and compliance standards.

- Support the organization in audits and regulatory inquiries related to fraud management.

- Drive process improvements and innovative solutions to enhance fraud detection and operational efficiency.

- Manage daily operations, ensuring SLAs, KPIs, and client expectations are consistently met.

Qualifications:

- Bachelor's degree in Business, Finance, Accounting, or a related field (advanced degree preferred).

- CFE (Certified Fraud Examiner) certification is mandatory.

- Proven experience (5+ years) in fraud investigations, risk management, or a related field.

- Solid understanding of global regulatory frameworks and compliance standards.

- Experience in a BPO environment is a strong advantage.

Skills & Competencies:

- Exceptional analytical and investigative skills.

- Strong knowledge of fraud detection tools and methodologies.

- Proficiency in data analysis tools and MS Office Suite.

- Excellent communication and stakeholder management skills.

- Ability to handle sensitive information with confidentiality and professionalism.

- Leadership and team management capabilities.

- Strong organizational and time management skills to meet deadlines effectively.

Preferred Attributes:

- Interpersonal effectiveness and adaptability.

- Customer-focused mindset with a proactive approach to resolving challenges.

- Innovative thinker with a results-oriented attitude.

Shift Timings:

- Flexible to work in shifts as required by global operations.

Benefits:

- Competitive salary and performance-based incentives.

- Health and wellness benefits.

- Opportunities for career progression in a global work environment.

- Training and certification programs to support professional development.