Assistant Manager - Logistic Operations - Online Ordering

we have an urgent requirement with one of the biggest online food ordering and dinning search organization at Gurgaon.

Role: Assistant Manager, Supply Operations

CTC : 12- 15 Lacs

Role : Involve Extensive Travelling

Responsibilities :

Driver On boarding :

- Prepare driver hiring targets for the city basis demand growth plan

- Activate and monitor various driver sourcing channels

- Lead team for hiring and training of drivers as per the projections and within TAT

Driver Engagement :

- Run retention programs for drivers in cost effective channels

- Design and send out driver communication on daily basis

- Analyze and improve driver performance metrics

Driver Support :

 - Lead team for resolution of driver issues within specified time

- Build efficiency in support processes for improving driver experience

Driver Quality :

- Drive service quality parameters for better customer and merchant experience

- Monitor key quality metrics at driver level and ensure they are under tolerance level

- Run exercise for filtering drivers for non-adherence to quality standards

Qualifications and Skills Required : 

- Engineering graduate/Post Graduate

- 2-3 years of experience in operations, logistics, e-commerce, or FMCG industry

- Analytical and good at excel

- Good communication and interpersonal skills

- Regional Language

Interested candidate with similar profile share cv mentioning current and expected package.

Ved

+91-9811762409