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01/10 Vijay Venkatesh
HR at Cynosure Corporate Solutions

Views:279 Applications:38 Rec. Actions:Recruiter Actions:38

Assistant Manager - IT Operations (8-15 yrs)

Chennai Job Code: 1163173

Assistant manager IT operation


Roles and Responsibilities:

- Manage all aspects of the company's office technical infrastructure including: Microsoft 365 (E5) management, including Azure AD, Intune, Bitlocker, Thread Management, Email, OneDrive, Teams, SharePoint, Yammer, Excel, Word and other.

- Atlassian Jira and Confluence administration

- Network switching, Internet connections, firewalls, and Wi-Fi devices

- Mobile device support

- Provide face to face and remote technical support for all employees worldwide

- Client device support for Microsoft Windows (predominantly), Mac OS X, Android and iOS devices.

- Recommend, test & implement new software / hardware products & solutions.

- Work with vendors to acquire hardware, software, services, support contracts, licenses, etc., as required.

- Lead a team of 4-5 IT engineers providing global IT helpdesk support

- Coach the team members

- Out of hour work will be required for monthly patching and emergency items as needed.

- Ensuring all software purchased licensing is recorded and maintained

- Setting up new users and disabling expired accounts in accordance with HR requirements

- Re-Imaging and configuring new laptops and desktops

- Install authorized software to laptops and desktops

- Troubleshoot system related problem reported by users

- Ensure all logs for equipment and users are maintained

- Creating purchase requisition for IT Hardware/Software

- Perform periodic reporting

Desired Candidate Profile:

- Candidate should have at least 8+ years of experience in desktop support, systems administration, and networking.

- Experience managing people

- Strong experience supporting IT operations for globally distributed teams

- Candidate should have completed Bachelor or Master degree in computer or IT specialization with good track-record from affiliated university

- Excellent verbal and written communication skills in English.

- Experience resolving incidents using remote support tools

- Candidate must be familiar with windows and Mac platforms.

- Experience administrating Microsoft 365.

- Having Knowledge on troubleshooting Virtualization tools, Citrix, VMWare, Hyper-V.

- Certification on ITIL or Knowledge about ITIL best practices and ISO standards.

- Prior work experience on any ITSM ticketing tools.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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