Assistant Manager - Invoice Audits - BPO

Role and Responsibilities:

- Should have knowledge about contact center operations.

- Should be aware of the invoicing process, billing methodolgies.

- Should be able to communicate with the Ops, CS, Workforce teams about the invoicing process, data accuracy, read thru the contracts.

- Should be able to tie the contracts with the invoices, read the data as per the contractual terms.

- Should be able to drive invoicing accuracy for all programs within the Org.

- Should be using the DMAIC approach towards the invoicing process and drive process excellence.

- Ability to identify key takeaways and communicate to the Leadership team.

- Presentations for weekly/monthly reviews for the Executive team.

- Manage any ad-hoc audit request from the CFO or the Senior Leadership team.

- Should be able to prepare SOPs.

- Should have a project management approach towards tasks.

- Open to work in US hours.