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09/09 HR
Head Hunter at Paddy Dove

Views:2157 Applications:56 Rec. Actions:Recruiter Actions:19

Assistant Manager - HR Services - BFSI (7-9 yrs)

Hyderabad Job Code: 741036

As a part of this team, you will be involved with the following:

- Managing service delivery and people (starting with 6-7)

- Manage projects and innovation


- Designing Quality metrics, define SLA's and SOP- s

- Audit and Governance

- Escalation Management

- Stakeholders Relationship Management

- Reporting and Metrics

- Experience in sketching the blue print and implementing a new process managing all the nuances.

- Experience in managing escalation from a process and people perspective. Act as the first level of escalation for all business that is been delivered with USI

- Undertake the development, implementation, monitoring, and reporting of operations to meet the strategic goals.

- Work with different stakeholders and drive compliance. Focus on all legal aspects required for the process. Build a relationship with the legal teams to manage and implement legal requirements within the process.

- Audit of a representative sample of each activity (Offer and Onboard, ETC, invoice processing) - verify against DBS, UK risk standards (e.g. mandated contract changes) and agreed SOPs.

- Team Management - Ensuring all the activities around the teaming is taken care of and creating the expectation of quality, metrics, etc

- Effectively and efficiently manage the relationship with the UK leaders, stakeholders, and UK Ops Manager - This should be done with minimum supervision

Qualifications :

Required:

- Post Graduate degree with 7-9 years of work experience

- HR administration and Operations experience

- Experience of the core Microsoft Office package

- Experience in transition management

- Experience in people management (directly responsible for performance management) - minimum 2-3 years

- Experience in UK service delivery - a minimum of 2 years

Preferred:

- Technical - Knowledge of SAP, PeopleSoft or other HR systems

- Additional language Expertise - German and French (read and write)

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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