Assistant Manager - HR Services - BFSI

As a part of this team, you will be involved with the following:

- Managing service delivery and people (starting with 6-7)

- Manage projects and innovation

- Designing Quality metrics, define SLA's and SOP- s

- Audit and Governance

- Escalation Management

- Stakeholders Relationship Management

- Reporting and Metrics

- Experience in sketching the blue print and implementing a new process managing all the nuances.

- Experience in managing escalation from a process and people perspective. Act as the first level of escalation for all business that is been delivered with USI

- Undertake the development, implementation, monitoring, and reporting of operations to meet the strategic goals.

- Work with different stakeholders and drive compliance. Focus on all legal aspects required for the process. Build a relationship with the legal teams to manage and implement legal requirements within the process.

- Audit of a representative sample of each activity (Offer and Onboard, ETC, invoice processing) - verify against DBS, UK risk standards (e.g. mandated contract changes) and agreed SOPs.

- Team Management - Ensuring all the activities around the teaming is taken care of and creating the expectation of quality, metrics, etc

- Effectively and efficiently manage the relationship with the UK leaders, stakeholders, and UK Ops Manager - This should be done with minimum supervision

Qualifications :

Required:

- Post Graduate degree with 7-9 years of work experience

- HR administration and Operations experience

- Experience of the core Microsoft Office package

- Experience in transition management

- Experience in people management (directly responsible for performance management) - minimum 2-3 years

- Experience in UK service delivery - a minimum of 2 years

Preferred:

- Technical - Knowledge of SAP, PeopleSoft or other HR systems

- Additional language Expertise - German and French (read and write)