Senior Relationship Manager - Leadership Hiring at Laksh Human Resource India Pvt. Ltd.
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Assistant Manager - Go To Market - Electronics Product/IT/Consumer Durable (2-12 yrs)
Role description:
Customer Experience:-
- Help build capability in smart watches amongst store staff in all retail channels
- Ensuring a delightful experience for all our wearables- customer during and post purchase
- Responsible for the customer's experience with the product & solving any customer issues related to the product
- Building knowledge base/content towards Technology Products relevant for us and cascading them to our regional - smart- SPOCs
- Helping in organizing - Tech Day- in the regions to evangelize smart products among sales & store staff
Launch Readiness:-
- Managing and Coordinating with third party product testing agencies
- Liaising with the service team to ensure service center readiness before the launch
- Coordinating with internal stakeholders to ensure implementation of distribution plans and preparedness
- Coordinating events and campaigns for Smart Product launches
Key deliverable :
- Reaching out to customers post the sale of the product to understand their feedback & usage experience
- Ensuring staff readiness in terms of knowledge and capability to sell smart products by running a certification program across India in coordination with regional trainers and vendor partners
Must:-
- Candidate must have prior experience in electronics/electrical products/AI or IOT products.
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