Assistant Manager - Email Support - Education

equired Ops Manager - Email Support Specialist ( in the Student support team) for ourmultinational client in EdTEch space having global presence About the Student Support Team

The team is centered around communications and operations for students to get the information and support they need to have an amazing experience. From answering emails to fixing bugs, teams does a plethora of functions to keep things running smoothly.

Responsibilities:

- Respond to student inquiries in a timely and efficient manner

- Resolve student concerns by determining the cause of the problem and working with others to offer a solution

- Make recommendations based on a student's interests and history

- Collect feedback and make recommendations for improvements and changes

- Be a strong advocate for students and the company vision

- Open to working in night shifts

What we value:

- At least 3-5 years of working in customer service

- Must have experience in communicating with customers on phone, email, and chat. (Experience with providing service via SMS is a plus)

- Excellent communication skills, both written and verbal

- Flexibility in using, or learning to use, different methods for tracking and conveying information, such as Zendesk, Google docs, online chat programs and email

- Empathetic, patient, and compassionate