The aforesaid opportunity is with a business process management (BPM) client that focuses on back office processing, contact centers and HRO solutions. Position: Assistant/Deputy Manager OD & PM Location: Vashi, Navi Mumbai or DLF Gachibowli, Hyderabad MANDATORY ASK: 3-10 YEARS OVERALL EXPERIENCE / EXPERIENCE IN SOFT SKILLS-BEHAVIORAL TRAINING / UNDERSTANDING OF CONTENT DEVELOPMENT / INTL BPO EXPERIENCE (MANDATORY) EXPOSURE/EXPERIENCE DEEMED NECESSARY: - Knowledge of Adult Learning principles. - Expertise in TNA processes. - Knowledgeable in various Learning Practices practiced within the industry. - Knowledge in leadership & behavioral concepts. - Basic understanding of Content Development. - Strong background in Customer Service industry (call center preferred, but not essential). - Ability to manage deadlines, manages people, create effective partnerships with leadership, establish strong community education ties, develop training materials and apply reason to business problems. - Excellent Team Manager. - Good judgment and the ability to express thoughts clearly and simply. ROLE & RESPONSIBILITIES: A. Customer related: - Help improve and build the Organization Development & Performance Management culture and vision in the process. - Assist with the development of strategic plans around people development to support business. - Develop/implement training programs for centre personnel within the Process. - Serve as an effective business partner, supporting the development, implementation and delivery of Learning Solutions. - Facilitate level1 and 2 training programs and the learning experience for learners for the process. - Provide leadership development programs. - Build solid cross-functional relationships. - Design learning strategies to fill needs as identified through analysis and in partnership with Operations and the Process Leadership Team. - Ensure regular stakeholder interactions. B. Financials related: - Prepare the training budget. - Plan the implementation and facilitation of activities and events and other resources to ensure that operations are managed within authorized budgets. C. People related: - Provide direction in finding creative solutions for the training and development of people, through a variety of different learning methods including mentoring and coaching. - Mentor and guide senior executive/AM/facilitators ensuring that they get skilled, demonstrate skills in their positions and provide excellent training with long-term positive results. - Conduct Level 1 and 2 training sessions and leadership sessions. - Contribute and drive key organizational initiatives e.g. D&I etc. - Help team members to set SMART Goals/KPIs, provide monthly performance feedback, mentor & coach team members for enhanced performance, support them with needed developmental inputs. D. Process related: - Develop evaluation and validation instruments to collate and interpret data, assessing operation training needs and training program effectiveness. - Manage and design and implementation of Performance management tools and techniques. - Identify skill and knowledge requirements for Processes through TNIs. - Ensure that feedback programs provide Agents/Advisors with guidance to rectify problems. - Actively pursue self-improvement opportunities. - Institutionalize the monthly and quarterly performance reviews in the process. ESSENTIAL BEHAVIORAL COMPETENCIES: - Good understanding of business & its functionalities in general and service industry. - Knowledge of Adult Learning principles. - Expertise in TNA processes. - Knowledgeable in various Learning Practices practiced within the industry. - Knowledge in Leadership & Behavioral Concepts. - Ability to develop, customize content as per business needs. - Ability to manage deadlines, create effective partnerships with clients & leadership team. - Practical knowledge of people management. Skills: - Proven client relationship skills. - Well-developed consulting skills. - Good Interpersonal skills with the ability to establish and maintain relationships at multiple levels in order to accomplish organizational goals. - Delivering and facilitating learning and development interventions. - Proven ability to use IT competencies and skills to analyze client needs and agree on client specifications for learning content/materials. - Ability to design and evaluate learning material create a facilitators guide and participants material to support technical programs. - Managerial experience in coaching, mentoring and developing others in a complex, fast paced environment. - Excellent interpersonal, organization and time management skills. - Excellent listening, oral, and written communication skills. - Exemplary facilitation and platform skills. Excellent training and organizational development skills. - Demonstrates an understanding of adult learning theories. - Ability to handle and deliver many and diverse projects and tasks. - Ability to support, motivate and inspire a team. - Capability of handling mature audience(Managers and above) from various functions and diverse business situations and problems. Attitude : - Highly motivated to engage a group of individuals. - Positive outlook towards challenges and problem-solving. - Ability to give constructive feedback. - Self driven and Assertive. - Enthusiasm, flexibility and creativity at work. - Strong technical/operational knowledge. - Ability to work in a diverse environment.

Hyderabad

Mumbai

Navi Mumbai

Assistant Manager/Deputy Manager - Organization Development/Performance Management - BPM Firm 

Assistant Manager/Deputy Manager - Organization Development/Performance Management - BPM Firm  ,Job Description for Assistant Manager/Deputy Manager - Organization Development/Performance Management - BPM Firm  in Innoquest Consulting in  Hyderabad Mumbai Navi Mumbai for (3-10) years of experience. Apply Now!

Job Description for Assistant Manager/Deputy Manager - Organization Development/Performance Management - BPM Firm  in Innoquest Consulting in  Hyderabad Mumbai Navi Mumbai for (3-10) years of experience. Apply Now!