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28/01 HR
Recruiter at Hirerite

Views:368 Applications:106 Rec. Actions:Recruiter Actions:51

Assistant Manager - Customer Service/Consumer Affairs (4-10 yrs)

Mumbai Job Code: 886208

- Maintain Customer focus at all times and respond to customers- enquiries /orders/complaints (through e-mails, phone, SMS, Whatsapp, Social Media etc.) using the best Practice guidelines.

- Work within agreed service levels, striving to exceed customer expectations. Ability to Take Quick Decisions and

Respond to Customer Inquiries.

- Take ownership of escalation queries and proactively follow through to resolution.

- Ensure all customers- queries are investigated and resolved; escalate issues if appropriate, to the Sr. Manager.

- Maintain professional working relationship with internal and external customers, and colleagues.

- Assist in documenting any requirements information and process maps clearly and to the agreed standards.

- Handle MIS, generate reports.

- Handling Complaints/escalations.

- Meeting client requirements on time and effectively thereby winning their goodwill.

- Sensitization of the client requirements and accordingly prioritize the activities.

- Has empathy for the customers situation

- Work effectively as part of a team to achieve individual, team and organizational objectives, sharing knowledge and skills as appropriate.

- Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands

- Grow and nurture customer relationships on every

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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