Assistant Manager - Customer Service/Consumer Affairs

- Maintain Customer focus at all times and respond to customers- enquiries /orders/complaints (through e-mails, phone, SMS, Whatsapp, Social Media etc.) using the best Practice guidelines.

- Work within agreed service levels, striving to exceed customer expectations. Ability to Take Quick Decisions and

Respond to Customer Inquiries.

- Take ownership of escalation queries and proactively follow through to resolution.

- Ensure all customers- queries are investigated and resolved; escalate issues if appropriate, to the Sr. Manager.

- Maintain professional working relationship with internal and external customers, and colleagues.

- Assist in documenting any requirements information and process maps clearly and to the agreed standards.

- Handle MIS, generate reports.

- Handling Complaints/escalations.

- Meeting client requirements on time and effectively thereby winning their goodwill.

- Sensitization of the client requirements and accordingly prioritize the activities.

- Has empathy for the customers situation

- Work effectively as part of a team to achieve individual, team and organizational objectives, sharing knowledge and skills as appropriate.

- Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands

- Grow and nurture customer relationships on every