Our growing company is hiring for a customer quality manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don't fill all of the qualifications, you may still be considered depending on your level of experience. Responsibilities for customer quality manager : - Maintains and continuously improves highly effective procedures for complaint processing and complaint investigation - Authors and approves customer response letters - Provides management direction, motivation, and support for department personnel - Lead weekly meetings project based - Coordinate the implementation of - Auto Quality Matrix" and other tools - Manages the daily process of opening new Domestic and International complaint files, assigning complaints, updating the complaints database, tracking complaint investigation status, assisting in the completion of failure investigations, obtaining signatures, generation of responses to customers and filing complaints - Prepares and submits or reviews and approves MedWatch and other International Reports as required by the applicable procedures/regulations - Implements procedures, training and systems to ensure product complaints process for all new products is in place to support their launch and lifecycle management - Manages all projects relating to new product introductions to assure product compliant handling representation has been part of the process - Acts as a consultant and provides leadership on special product complaint projects Qualifications for customer quality manager : - 7+ years' experience in Quality, OPEX and/or Continuous Improvement in a customer services environment, ideally in the robotics or manufacturing automation industry - Significant Quality Assurance experience and expertise ideally in a contact center environment - Bachelor's degree preferably with a strong quantitative focus (statistics, quality control, engineering) - Knowledge of visual reporting tools (Tableau, Visual Insight) and presentation applications (Infographic, PowerPoint) is a plus - In-depth knowledge of quality standards and practices (particularly in a contact center environment) - Bachelor's degree or equivalent work experience (preferably in a quantitative discipline) preferred

Gurgaon/Gurugram

Assistant Manager - Customer Quality - Automobile 

Assistant Manager - Customer Quality - Automobile  ,Job Description for Assistant Manager - Customer Quality - Automobile  in BrenStone International Pvt. Ltd. in  Gurgaon/Gurugram for (5-7) years of experience. Apply Now!

Job Description for Assistant Manager - Customer Quality - Automobile  in BrenStone International Pvt. Ltd. in  Gurgaon/Gurugram for (5-7) years of experience. Apply Now!