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Senior Consultant at Synergy Consultants
Views:176 Applications:37 Rec. Actions:Recruiter Actions:5
Assistant Manager - Customer Care - Technical Centre (5-10 yrs)
Qualifications:
- Bachelor's degree mandatory - master's Preferred
- 5+ years of experience in customer service or related field, with at least 2 years in a management role.
- Strong leadership and people management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze data, identify trends, and develop strategies.
- Strong organizational and time-management skills.
- Proficiency in Microsoft Office and customer service software.
- Experience working in the manufacturing industry is preferred.
- Ability to travel occasionally for customer visits.
Responsibilities:
- Responsible for managing the daily operations of our customer service department. Oversee a team of customer service representatives, ensuring that they provide excellent service to their clients.
- Responsible for setting goals and metrics, monitoring performance, and implementing strategies to improve the customer experience.
- Will also work closely with other departments to ensure smooth operations and effective communication.
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