Senior Consultant at Synergy Consultants
Views:176 Applications:37 Rec. Actions:Recruiter Actions:5
Assistant Manager - Customer Care - Technical Centre (5-10 yrs)
- Bachelor's degree mandatory - master's Preferred
- 5+ years of experience in customer service or related field, with at least 2 years in a management role.
- Strong leadership and people management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze data, identify trends, and develop strategies.
- Strong organizational and time-management skills.
- Proficiency in Microsoft Office and customer service software.
- Experience working in the manufacturing industry is preferred.
- Ability to travel occasionally for customer visits.
- Responsible for managing the daily operations of our customer service department. Oversee a team of customer service representatives, ensuring that they provide excellent service to their clients.
- Responsible for setting goals and metrics, monitoring performance, and implementing strategies to improve the customer experience.
- Will also work closely with other departments to ensure smooth operations and effective communication.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.