Assistant Manager - Compliance - BPO

Candidate with experience in Regulatory Trade Compliance & International Trade Compliance is a must.

Candidates from Mumbai ready to work in US shift timings only apply

- Strong skillset and proven, actual experience in majority of the following key areas:

- Problem solving, problem resolution .. one-stop resolution approach

- Customer help and support .. can do, positive attitude .. empathy

- Provide practical and appropriate guidance to the business on compliance matters and issues

- Research, analysis and writing effective articles, artifacts, resource materials that can be used/reused as compliance reference materials in Knowledge Base .. technical competence

- Ticket and process management

- Complete various questionnaires from the brands, payment partners, vendors, etc. with minimal rework

- Sensitivity to the needs and differences in geographies/locations (US, EU, APAC etc.)

- Time management, meeting deadlines, sense of urgency

- Ability to learn the business, products etc. in very short order

- It's supposed to be a resource center, a help desk, a place where folks from the organization can get assistance with their compliance-related questions. So the team needs to be resourceful and helpful, and not just forwarding/routing questions to people they think can answer the questions.

- There are artifacts in Knowledge Base (KB) and in the Product Compliance folders that should assist Compliance Help, including AML/KYC matters.

Interested candidates can apply with your updated profile