Minimum Qualifications/Skills Required:

- Graduate in Commerce / MBA (Finance)

- Overall Minimum 10-12 years of experience. 8-10 years of minimum relevant experience in AR collections and handling teams.

Candidate will be required to travel in Western Region (Mumbai, Maharashtra, Goa, Gujarat & M.P)

Customer/Client visit experience including Govt. clients is mandatory.

Job Location: Mumbai

Essential Duties and Responsibilities:

- Responsible for end to end AR follow up for the Division for the West Region and timely escalations at various levels (including local INR sales and direct factory sales for global factories to India customers)

- Ensuring to achieve Collection Target monthly / Quarterly / Yearly.

- Responsible for maintaining DSO and reducing Bad Debts as per company policy to achieve working capital goals.

- Frequent and periodic customer visits, field visits across the West region (within Mumbai and outside Mumbai) - Office + Field combination.

- Daily / Weekly / Monthly review with the cross functional and commercial team members to enhance the productivity, faster customer dispute resolution and driving process improvements along the way.

- Effectively managing Collection executives by coaching, guiding, and training them on regular intervals (not direct reports but other team members such as Field AR executives)

- Connect with customers to secure payments and identify key problems (internal & external) resulting in payment collection delays and to address such issues for the accounts / region.

- Driving timely account reconciliations with key customers including government customers and driving reconciliation items for closure.

- Research outstanding balances and resolve customer issues by coordinating with the Internal team.

- Responsible for advising Customer on alternative solutions in case of payment failures/disputes.

- Work within the Order Management team to resolve billing disputes and credit note requests

- Periodic meeting Focus, and Key Customers including Customer visits.

- Ensure customer accounts are scrutinized and reconciled at regular intervals.

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