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Talent Partner at Randstad India
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Assistant General Manager - Service Excellence (10-22 yrs)
Job Description :
- Work in line with customer-facing employees to ensure high quality customer interface, digitize customer interactions & work on ensuring customer delight in every customer work flow.
- Identify & reduce drivers of dissatisfaction from Customers & find enhancers to ensure customer delight.
- Train all customer-facing employees and empower to convert daily customer interaction.
Experience:
- Guide & train IP team to meet and greet customer to benchmark the quality of service as per hospital standard.
- Designing learning courses and conducting workshops for customer facing employees. Look into areas of infrastructure & food as customer delight opportunities and revolutionize the same. Streamline by creating a robust feedback mechanism that has all the listening and learning ports available to capture Customer feedback from all touch points.
- Customize framework that captures feedback and converts them into qualitative & quantitative data that best to use for developing and improving services to drive Customer Experience.
- Chart out training needs & mapping customer and employee engagement to raise the bar on Customer Experience.
- Provide insights to transform structure, process, people and culture.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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