Job Description: - To look after entire 500+ seats outbound call centre operations and deliver high productivity through controlling, monitoring, analyzing &amp; reviewing system. - Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews. - Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations. - Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades. - Prepares call center performance reports by collecting, analyzing, and summarizing data and trends. Additional Information : - Min number of agents handled: 400+ - Should have a working knowledge of MS Office suite Standard Day shift timings: 10am - 7pm (9 hours). If interested, kindly ping me@ 7824867011

Chennai

Assistant General Manager - Outbound Call Centre Operations - Banking Telecollection Process - BPO 

Assistant General Manager - Outbound Call Centre Operations - Banking Telecollection Process - BPO  ,Job Description for Assistant General Manager - Outbound Call Centre Operations - Banking Telecollection Process - BPO  in GI Retail Pvt Ltd in  Chennai for (10-18) years of experience. Apply Now!

Job Description for Assistant General Manager - Outbound Call Centre Operations - Banking Telecollection Process - BPO  in GI Retail Pvt Ltd in  Chennai for (10-18) years of experience. Apply Now!