09/11 Aditi
Co-Founder at Talchemist

Views:2521 Applications:138 Rec. Actions:Recruiter Actions:12

Assistant General Manager - Operations - IT/BPM (12-15 yrs)

Pune Job Code: 762972

- Manages daily performance to ensure that all CROs, Team Leads, AMs, Manager-Operations and Sr. Manager Operations are providing an above-average level output

- Meets/exceeds service and quality levels as assigned by Management/Client

- Drive and achieve Value Add targets for the business

- Manage customer escalations within permissible TAT

- Coordinating with the client on process-related issues and updates

- Uphold Our Client/Company virtues

- Good understanding of the BFSI & Telemarketing Domain

- Good Knowledge of Billing and managing P&L

- Dialler & Database churning Strategies

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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