Assistant General Manager - Operations - IT/BPM (12-15 yrs)
- Manages daily performance to ensure that all CROs, Team Leads, AMs, Manager-Operations and Sr. Manager Operations are providing an above-average level output
- Meets/exceeds service and quality levels as assigned by Management/Client
- Drive and achieve Value Add targets for the business
- Manage customer escalations within permissible TAT
- Coordinating with the client on process-related issues and updates
- Uphold Our Client/Company virtues
- Good understanding of the BFSI & Telemarketing Domain
- Good Knowledge of Billing and managing P&L
- Dialler & Database churning Strategies
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