Assistant General Manager - Operations - IT/BPM

- Manages daily performance to ensure that all CROs, Team Leads, AMs, Manager-Operations and Sr. Manager Operations are providing an above-average level output

- Meets/exceeds service and quality levels as assigned by Management/Client

- Drive and achieve Value Add targets for the business

- Manage customer escalations within permissible TAT

- Coordinating with the client on process-related issues and updates

- Uphold Our Client/Company virtues

- Good understanding of the BFSI & Telemarketing Domain

- Good Knowledge of Billing and managing P&L

- Dialler & Database churning Strategies