Key Responsibilities :
- Manage call center operations, improve efficiency metrics, and optimize costs
- Lead and develop teams, manage client relationships, and transitions
- Analyze data, contribute to development plans, and support decision-making
- Ensure continuous improvement, proactive leadership, and development of direct reports
- Claims processing background
- Voice contact center experience
- US and Canada process experience (preferred)
- Client management skills
- CRM Operations and Client Management for all clients, People Management, Stakeholder Performance Management, Transition Management
- Leadership and operational know-how
- Ability to manage large teams (100+)
- Strong analytical and communication skills
- Strategic thinking and problem-solving skills
Profile Key Requirements:
- Experience: 15 - 17 Years
- Education: Post Graduate/Graduate with relevant experience & Client Management experience
- Self-reliant and self-motivated
- Should have knack over IT systems
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