Assistant General Manager - Operations - BPO/ITeS

We are looking for an AGM Manager - operations that will be responsible for the complete operation part. Should have experience in handling 150+ agents.

Responsibilities:

- Candidate should have experience/knowledge with several of business (Chat).

- Creation and monitoring of operational metrics.

- Establish and expand relationships with key individuals. Manage client relationships, client visits etc.

- Managing escalations related to people, policies and process.

- Motivate team members, Listen to team members feedback and resolve any issues or conflicts

- Looking after capacity planning, staffing forecast and administration of the operations floor.

- Motivating and inspiring the team to surpass their potential.

Education & Experience:

- Should have 14+ years of relevant experience with BPO.

- Must have a bachelor degree

- Well versed with MS Excel & PowerPoint.