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11/01 Ruchika Bhardwaj
Managing Partner/Founder at Workoid Consultants

Views:3113 Applications:177 Rec. Actions:Recruiter Actions:113

Assistant General Manager/Manager - Global Audit - Contact Center (8-15 yrs)

Gurgaon/Gurugram/Mumbai Job Code: 653103

AGM/Manager - Global Auditor for a client with a global presence based at Gurgaon/ Mumbai.

Information :

Location : Open - Gurgaon/ Mumbai - open to discussion

Salary : Industry Standard

Reporting to : Global Manager of Compliance Audit

DEPARTMENT : Compliance, Privacy and Security Office

INDUSTRY : Contact Center, CRM

Work Exp : 7+ yrs, 2+ yrs analytical business experience

Shifts : UK Shift, 5 days working, No Transport,

Travel : Extensive Travel - International & Domestic ; 50-75% (including weekends)

Role : Individual Contributor

Requisites : Valid Passport (or will obtain) and able to travel internationally

Job Description :

Auditor positions perform independent audits/assessments of contact centers and company processes. Serving Compliance, Privacy and Security Office, and the Audit Committee of Board of Directors, the Audit team partners with senior management, operations, contact center management, and clients to analyze and report critical business issues, identify gaps in controls, improve operations, improve customer satisfaction, and deter fraud. 


- The results of the Auditors efforts serve as a catalyst for change throughout all contact centers and the organization.

Primary Duties, Responsibilities and Requirements

1. Auditors will verify accuracy and compliance with Global Essential Compliance Security Policies (GECSPs), Client Contract Requirements (CCRs), and procedures prescribed by management.


- The Auditor will complete on-site Health & Safety inspections in partnership with the Health & Safety team. Finally, 


- Auditors will prepare reports to communicate audit results to management and makes recommendations as appropriate.

2. While performing the independent reviews of contact centers, Auditors will perform pre-audit testing (prior to the on-site review), entrance interviews, audit testing, exit interviews and the report completion.


- The Auditor is also responsible for understanding the established company GECSPs, CCRs, procedures, and identification of process improvement opportunities, control weaknesses, and fraud. The auditor will also facilitate the creation of recommendations and action plans.

3. Auditors will contribute ideas to help shape the strategic direction and approach of the audit programs. They will perform process-level risk assessments, program development, and detailed testing of established controls. Auditors will document information obtained through the use of work papers, flowcharts, graphs or other forms that effectively communicate information. 


- Auditors will have opportunities to assist in drafting audit reports and in presenting results to various levels of management. Finally, Auditors will act as leads during joint assessments and participate in training team members as needed.

Candidate should possess the following skills and attributes:

- Ability to work in a fast paced environment leveraging key skill sets such as problem solving, initiative and action orientation

- Ability to quickly grasp audit process and adapt to applying in various business areas

- Self-motivated to deliver work product that contributes to a team work product

- Effective written and verbal communication skills

- Lead and train other team members on the program

Preferred Qualifications ( not mandate) :

- Ability to quickly grasp audit process and adapt to applying in various business areas

- Self-motivated to deliver work product that contributes to a team work product

- One or more years experience with data analytic tools (i.e., ACL, Microsoft Access, SQL)

- CPA, CIA, CFE, MCSE, CCNA, CCSE or CISA professional certification encouraged (not required)

Related/Transferable Experience:

- IT systems and processes as well as security principles

- Security technologies such as firewalls, IPS, SIEM and vulnerability management tools

- Business Continuity systems and processes

- Risks and control principles associated with Information Security

- Laws and regulations related with the area of responsibility

- Information Security Standards such as PCI DSS, ISO27001

- Strong data analytic experience

- Finance/Accounting roles

- Investigations or fraud analysis

- Management in related fields

- Audit/Compliance experience

If the above profile suits you, pls forward your updated resume along with the below mentioned details :

Current Residence Location :
Ok to relocate ( if yes, share reasons & Family set up ) :
Comfortable with Shift mentioned :
Ed Qualification - Stream - Year (Reg one) :
Is your Graduation Regular ( specify) :
Comfortable with Extensive Travel as per JD :
Valid Passport :
Total Exp :
Exp in an Auditor Role( Yrs) :
Certifications if any (CPA, CIA, CFE, MCSE, CCNA, CCSE or CISA ) :
Data Analytical Tools used - ACL, Microsoft Access, SQL etc- Pls specify :
Current Company :
Current Desgn ( yrs) :
Current CTC (Fixed + Variable) :
Expected CTC :
DOB & Age :
Official Notice Period :
Gaps in Career / education If any :

Ruchika
Team Workoid

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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