Assistant General Manager - Human Resource - Internet/Online

Purpose of the Role :

Manager HR leads the HR team in the development and effective delivery of HR initiatives, strategic goals and responds to the needs of employees. The Human Resource Manager plans, manages and executes HR initiatives, leads employee relations, partners with key operational staff, and provides management consultation in collaboration with other internal stakeholders.

Role Description

- Employee Relations - Apply conflict management skills to facilitate resolution when associate-to-associate or manager-to- associate conflict arises. Investigate (interview, gather evidence, consult legal) allegations of employee misconduct including harassment, discrimination, etc. Guide management on disciplinary and termination procedures.

- Compliance, Policies & Procedures - Work with legal to ensure legal compliance. Company as liaison to governmental compliance agencies as required. Ensure consistent application of policies/procedures including but not limited to recruiting, training, reward & recognition and associate development.

- Change Management - Challenge the status quo and champion new initiatives within assigned client groups. Lead cross functional strategic change projects to improve organizational effectiveness and efficiency.

- Performance Management - Drive the Performance Management process within assigned client groups. Work with managers and associates to identify and address performance related issues. Provide coaching and support to managers on corrective action items including performance improvement plans and discipline issues.

- General Support - Enter employee data timely in HRIS system. Create and maintain personnel files ensuring legal compliance. Process invoices. Perform timely exit interviews and record data to be analysed for retention purposes. Coordinate unemployment responses.

- Partner with site locations leadership to provide HR direction and implementation of Corporate HR programs and services working with site HR Generalists

- Develop and maintain an effective level of understanding of the Company and its human resources needs.

- Foster a culture of teamwork and respect through effective coaching and implementation of Company standards and guidelines working with site HR Generalists

- Acts as a collaborative change agent and operational lead during acquisitions, expansions, contractions and reorganizations. Deals with unique situations requiring specialized knowledge

Key Result Areas :

- Business Partnership

- Effective Training Implementation

- E-SAT

- Employee Attrition

- Labor Law Compliance

- Team Productivity & Team Engagement

Desired Skills and Competencies :

Functional Competencies :

- Must be organized, detail oriented, and able to prioritize in a highly fast-paced environment

- Significant experience in supporting multiple locations

- Employee relations

- Organization development

- Performance management

- Talent assessment

- Workforce planning

- Training & Development

Behavioral Competencies :

- Strong value orientation

- Team working abilities, ability to engage stakeholders with very high collaborative skills

- Customer centricity

- Passion for excellence in execution and attention to detail

- Managing cultural diversity and ability to embrace change

- A self-starter attitude with high initiative, resourcefulness and hands on approach