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Assistant Manager - Leadership Hiring at IKYA Human Capital
Views:2242 Applications:231 Rec. Actions:Recruiter Actions:5
Assistant General Manager/General Manager - Customer Service - Service Industry (10-12 yrs)
AGM/GM - Customer Care
Female Candidate Only from Service Industry
Job Description:
- To monitor & supervise the customer service team & ensure all complaints are resolved in Turnaround times defined
- Coordinating with Department Heads & ensure all complaints are resolved in Turnaround time defined
- Bringing Escalations to senior management timely
- Improve customer service at training centers by monitoring & also physically auditing the center .
- Proactively checking & monitoring customer satisfaction & ensuring timely resolutions
- Prepares customer care performance reports as defined from time to time .
- Deal with irate customers tactfully & in a polite manner
- Communicating with customers on e mail, phone & in person
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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