Assistant General Manager/Deputy General Manager - P&L - Marketing Firm

Job Description :

Revenue Targets :

- Set Revenue Targets in accord with the Board mandate for new incremental business and ensure fulfilment.

- To create and develop commercial opportunities with existing clients maximizing account and revenue growth.

- To negotiate beneficial and competitive rate cards and contracts with clients' procurement team.

- Ensuring assessment and approval of estimate and timely closure of invoices by the CS team.

- Managing the P&L of all projects at a board approved level.

- Ensuring timely management of client receivables.

Cross Selling / Up-Selling :

- Identify, cross-sell and up-sell opportunities across the current client base and bring new opportunities to the business.

- To build a pipeline of future work and ensure that the company's existing client revenue target is achieved.

- To identify, initiate and nurture relationships with partner companies, sister concerns and different department of an existing client.

Strategic Objectives :

- Manage the financial budget and hiring plans for the Client Servicing Team.

- Effectively address client satisfaction, renewal and escalation issues until resolved.

- Develop a strong understanding of clients marketing and business objectives and drive. High-level strategic plans and objectives.

- Provide strong & relevant account management coaching in the field of play.

- Create new sales tools including marketing presentations.

- Identify, develop and build differentiators in client offerings.

- To input into the strategic direction and associated tactics of client accounts based on a strong understanding of their marketing and business objectives.

- To drive client service excellence and a culture of delighting clients.

- To promote the company's vision and values.

Training & Team :

- Increase the effectiveness and efficiency of subordinates, follow best practices, manage & train resources.

- To hire and build a team of professionals primarily involved in CS.

- Manage the tracking and reporting of performance to ensure team accountability and quality of deliverables.

- Create an environment of healthy inter departmental coordination with other departments.

- To be responsible for self-development and to participate in the company performance development process.

Process Adherence :

- Managing internal and external processes including, departmental MIS, Reviews, Training, Forecasts, etc. on weekly and monthly basis.

- Ensure adherence to the Standard Operating Procedures of the department.

- To carry out all duties in accordance with company policies and standards.

- Deliver all aspects with the HR including recruitment, review, appraisals.

- Maintaining confidentiality & Non-disclosure for the departmental work.