Assistant Director - Business Improvement - Education

- The British Council's 2020 vision for English & Examinations is to be the world authority in high quality English language teaching, learning and assessment, as well as the International distributor of choice for UK professional and school qualifications. Currently E&E delivers around 3.5 million exams worldwide per year across in 110 countries

- BC Examinations and English Services India Private Limited (BCEESIPL) is a subsidiary and the second largest exams operating unit employing 350 staff across 4 offices in India. We are seeking to expand the leadership team in order to meet increased business volume underpinned by the deployment of new technology solutions. In 2018/19 it will deliver 700,000 examinations in 45 cities across India as well as providing B2C Digital Learning courses, corporate ELT training services and two major employability skills and assessment projects with State Governments.

Description : 

The candidate must :

- Support the ongoing delivery of the current Exams Transformation Programme portfolio ensuring that the supply chain is efficient and effective on a global basis

- Implement new products and services including support of the transition from paper based to computer-based exams

- Champion for the region to enable the business to respond to future product demands

- Review and guarantee improvement of exams systems to ensure that they remain fit for purpose and are designed to meet customer and stakeholder needs

- Act as a funnel for the region to present challenges and to provide continuous support the implementation process from start to finish including evaluation of benefits and capability realized

The candidate would also be responsible for -

Service delivery:

- Identifies and makes recommendations on improvements to ways of working that enhance the effectiveness and efficiency of Exams delivery, as well as the operational effectiveness of their internal customers

- Provides advice or ideas into the development and implementation of Global Business Improvement, corporate or regional change projects and acts as a key agent of change for the region/ cluster ensuring embedding in the business and benefits realisation

- Supports the delivery of the strategic transition from a paper-based exams business to the embedding of Computer Based Testing (CBT) processes in all delivery processes

Continuous Improvement:

- Support the ongoing exams transformation programme by ensuring maximum effectiveness, efficiency and co-ordination of the delivery of the Exams business

- Draws on areas of business improvement priorities for the specific cluster/ region to enable the development of the Business Improvement global function

Customers & Stakeholders:

- Maintains excellent relationships and communication with internal and external stakeholders across the regions and SBU's, to inform and enable improvements in the quality of exams delivery

- Builds a network of internal sponsors and supporters to help influence decision-making

Risk & Compliance:

- Support the Head of BI to ensure Exams delivery is compliant with agreed standards and that areas identified for improvement are quickly and fully implemented

Commercial & Resource Management:

- Shows an understanding of value for money/cost effectiveness in the advice, recommendations or service support provided to the business improvement team

Leadership & management:

- Plans and prioritises own work activities to ensure effective delivery of diverse responsibilities and deliverables over a quarterly to annual time horizon

Profile:

The candidate should have -

- Experience of business process improvement including improvement within a global business environment

- Experience of supporting projects in response to customer expectations and changing products & services

- Experience of supporting large scale change programmes

- Broad knowledge and understanding of the Exams Delivery end to end supply chain

- Knowledge of project management

Other skills that the candidate should have -

- Managing People

- Communicating and Influencing

- Managing Projects

- Planning and Organizing

- Managing Risk

Job Offer: 

- Lead the overall process and business improvement projects for the organization

- Manage the overall strategic business change management and growth for the business

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Anshul Kumar on +91 124 452 5414.

Contact - Anshul Kumar - +91 124 452 5414

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