Assistant Branch Manager - Bank

Job Purpose

- To facilitate the acquisition of new current account customers in the branch

- Ensure Activation and value build-up in newly acquired current account customer portfolio/value enhancement from the portfolio of customers assigned.

- Higher customer wallet share of float and focus on cross-sell of business need products & personal banking and investment products to portfolio customers.

Job Responsibilities:

Acquisition and Value Build Up

- Achievement of new acquisition value and number plan for retail current accounts for the branch. (responsibility on new acquisition plans/product mix etc. will be basis the acquisition model )

- Ensure overall value enhancement from the portfolio of customers handled.

Portfolio Management

- Responsible for monitoring the portfolio health of portfolio retail current accounts in the branch, with respect to on-boarding, activation, value build-up & AQB maintenance

- Understanding the customer business and prepare a customer profile

- Maintain continuous customer engagement through customer visits/contacts and proactive resolution of customer issues/queries.

- Proactively monitoring balances and controlling attrition.

Educational Qualifications

- Graduation/ Post-Graduation

Certifications:

- NISM V-A Certification

- IRDA Certification

- NCFM Certification (Optional)

- CAIIB (Optional)

- Internal Certification

- GI certification

Key Skills

- Basic knowledge of banking products/services

- Good relationship management and presentation skills

- Effective communication and influencing skills

- Preferably having prior experience in sales/relationship management roles in banking (including branch banking or other banking verticals) or financial services

Experience Required

- Minimum experience in years - 2 yr

- Exposure to banking preferable