Assignment Management Lead

Skills required for the job :

- Fluent English language (oral and written) skills

- Able to collaborate across multi-functional groups and build/maintain/develop relationships

- Able to manage mid to senior level stakeholders and Influence decision making

- Able to handle and manage change

- Able to work under pressure and deliver to tight time scales

- Able to work independently with minimal hand-holding or supervision

- Able to build powerpoint slides and present to stakeholders

- Able to create and publish excel reports and perform root cause analysis

- Has experience in a contact/service centre environment

- Understands Global as a business

- Has experience in Resource Management functions

Experience you would be expected to have :

- You`ve worked alongside colleagues through a period of intense stress and pressure

- You`ve suggested cost savings to assist budgets

- You`ve developed business cases and ways to avoid costs

- You`ve handled office politics or disagreements whist maintaining personal integrity

- You`ve developed an internal network of strong working relationships you can call on to assist with your role

- You`ve advocated and applied technology where it has not been used previously

- You`ve used knowledge of the business to negotiate or persuade

- You`ve delivered results when the deliverables were unclear

- You`ve tackled process or policy obstacles to delivery

- You`ve coordinated the work of colleagues or a team to fit within a broader scope of work

- You`ve delivered a project ahead of time.

What I'll be doing - your accountabilities :

- Responsible as key interface for all Resource Allocation requests, being first and overall point of contact, including and not limited to managing front door requests end to end, data validation, identification of named available individuals, checking prioritisation/allocation/availability/utilization/productivity etc, agreeing and reviewing resource recommendation with stakeholders, allocating accurately within system, and conducting business/transformation performance reviews.

- Hold regular reviews on open requisitions, successful/failed allocations, resource supply positions, and proposed resource allocation solutions to incremental/substitution/extension requisitions.

- Drive KPI target achievement in line with Global goals

- Keep internal Allocation tools, systems, SOPs and processes up-to-date and aligned with wider Business Operations & Resourcing plans and/or procedures

- Consistently apply prioritisation logic while driving allocation

- Liaise with mid to senior level stakeholders (CL C, D and E) and manage expectations

- Meet and maintain all legal, regulatory, compliance and BCP standards. Ensure that all documentation to support the role coupled with systems guides, user manuals, business processes and procedures etc are available, fully updated and ISO compliant.

Connected leaders behaviours

Refer to the Connected Leaders site on the Academy for more information on the Connected Leaders framework and for the list of 8 Connected Leader behaviours.

- Solution Focused Achiever

- Bold Decision Maker

- Collaborative Partner

- Change Agent

- Customer Champion

- Commercial Thinker

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